Q. Are your items real silver?
A. Yes, our items are .925 sterling silver with a rhodium finish unless otherwise noted on the product description.
Q. Are your Classic Braided Bracelets considered Official Medical Alert items?
A. No, these bracelets are not meant for non-stop wear. They are considered fashion jewelry and therefore can not be an official medical alert symbol.
Q. What is Sterling Silver?
A. Silver is a precious metal and, much like gold, is too fine to be utilized in a 100% pure form. To make it durable enough for use in jewelry, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%). This alloy is strong enough to be used in jewelry.
Q. What is Rhodium and Rhodium finish?
A. Rhodium is a metal that is a member of the platinum family. In its natural state Rhodium is found to be liquid, not solid like platinum. In its liquid state Rhodium can be applied to gold, sterling silver, base metals or other alloys to give it the shiny white surface of platinum but at a fraction of the cost. The rhodium coats the silver to enhance shine and durability. This metal top layer is usually applied using a process known as electroplating.
Q. What are the stones made of?
A. Inspired Silver uses only the most brilliant cubic zirconia to maximize your sparkle.
Q. What is Vermeil?
A. Vermeil is essentially .925 sterling silver layered with gold. While standard plating is a mere 2 millionths of an inch of gold over the base metal, vermeil boasts a coating 50 times that thickness, coming in at 100 millionths of an inch over sterling silver. The result is long life gold jewelry with the exact same shine and richness of real 14 karat gold that won't wear down as regular plated gold jewelry does. To care for your gold vermeil jewelry, never machine polish or use any chemicals such as silver or gold cleaner. A simple polishing cloth is all you need to keep your jewelry looking beautiful!
Q. What is Tungsten?
A. Tungsten is a corrosion-resistant white metal that is extracted from a mineral known as wolframite. It is the most wear-resistant metal available. It will not bend, but in the event of an emergency, can be removed by medical professionals.
Q. How do I clean my Inspired Silver jewelry?
A. We recommend using a silver polishing cloth. We do NOT recommend cleaning the items with liquid sterling silver cleaner or silver polish. If the items are exposed to these cleaning products the rhodium finish will be damaged.
Q. Are the watches from Inspired Silver water proof?
A. Our watches are not water proof, but some are water resistant.
Q. Can I wear my item while washing my hands (In the shower, etc.)?
A. Yes you may wear the item while coming in contact with water, but we do not suggest it. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the Rhodium finish to be worn away. A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.
Q. Will these rings turn my finger green?
A. No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin. The rhodium plating that can be found on many of our pieces serves not only to make the jewelry look beautiful but also acts as a defensive layer, preventing this reaction from happening. Another reason for skin discoloration may be the use of lotions, soaps or chemicals that come in contact with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning supplies). A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.
Q. What do I do if I received my items damaged?
A. We're sorry to hear about your issue with the item that you ordered. We do our very best to provide our customers with beautiful, quality products that they'll enjoy. While we do thoroughly inspect our items before shipping, it has been found on rare occasions that, during transport in rough conditions, stones can be lost and items may be damaged. If you receive an item that is missing a stone or has been damaged in some other way, please contact our friendly customer service department immediately between the hours of 9:00-5:00 PST at 1-866-547-4583. For more information, please read Return Information.
NOTE - DAMAGED ITEMS MUST BE REPORTED TO US WITHIN 72 HOURS OF PACKAGE DELIVERY
Q. Can I have a ring sized?
A. We do not recommend sizing the item because the heat that it takes to size the item could possibly alter the quality of the cubic zirconia. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered it cannot be returned for a refund or exchange.
Q. How long do I have to Return or Exchange an item?
A. We offer a 30-day money back return policy. *Please note that this 30 day window starts from the original date that the order was confirmed delivered, NOT the date you received this item, if these two dates differ. If you fall outside of this 30-day window, you may still send in your item for an exchange but may be charged a fee. We also offer an extended one year warranty. If for any reason a problem should arise with any of your items, you may return it/them for an exchange for a minimal fee.
Q. What if it is over 30 days and something has happened to my item?
A. Inspired Silver offers a One Year Extended Warranty, from the original date of purchase, for only $9.99 (which includes shipping & handling). Just call customer service during business hours (9:00-5:00 PST at 1-866-547-4583) to receive your order number and notify them that your item is being returned to us. Send back your merchandise with a money order made out to Inspired Silver for $9.99 along with a note including your first and last name, phone number and order number and we will send the same product in the same size within 10-14 business days. For credit card payments please contact our Customer Service Department during business hours so they may take your credit card information. *Please note: If your item or size is not available online, check with Customer Service to make sure the item is still available and has not been discontinued.
Q. How long do I have to return an item for a refund?
A. We offer a 30 day money back guarantee on all of our items. You may return an item in for a refund of the purchase price with in 30 days of the original delivery date. Please note that shipping and handling is non refundable.
Q. How do I return an item(s)?
A. Item(s) may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely packed and sent back with account information and instructions on how to process the return (Exchange or Refund). Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest insuring any return packages.
Q. What do I ship my return back in?
A. It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.
Q. How do I fill out the return / exchange form?
A. First, fill out the back of your invoice by checking the box for either a refund or exchange. Second, write down the item you are returning to Inspired Silver in the box labeled Returned Items. If you are exchanging an item for a different size or item you will then write down the new item you would like in the Exchanges box with the quantity and size you would like. Be sure to make a copy of this form for your records or be sure to make a note of your order number.
Q. What if I lost my invoice / return exchange form?
A. Write down on a piece of paper your first and last name, address, phone number, item you are returning, if you would like a refund or exchange, new item and/or size desired, and your order number. Send that in with your return item.
Q. Where do I send my return?
A. Send your return to:
Ecommerce Innovations-Returns Dept.
3245 Palm Center Drive
Las Vegas, NV 89103
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to Inspired Silver.
Q. Is there a charge for my exchange shipping to me?
A. Your first exchange is sent to you with no added shipping costs. Any additional exchanges will cost and extra $2.99 for shipping and handling.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.
Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense.
Q. How long will it take to process my return?
A. We do our best to process returns as fast as possible. All returns, be they refunds or exchanges, are processed with in 10-14 business days of being entered into our system.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.
Q. How long will I have to wait to receive my exchange?
A. All exchanges are sent out First Class Mail and will take 3-7 business days for delivery. International exchanges will take 10-14 business days for delivery.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.
*Promotional $5.00 gift cards are not eligible for refunds only exchanges
Q. I used a gift card and a credit card for my purchase how will I be refunded?
A. The gift card will take priority in all refunds issued by inspired silver. Any additional amount over the original gift card amount will be issued back to the original form of payment.
Q. The original account (bank account, credit card, etc.) I used to make my purchase is has since been closed. Can I receive a check or have the refund put in a new account?
A. Unfortunately, we are not able to issue refunds to any other account or in any other form of payment that was not originally processed for the returned order. If your account has been closed, the refund can still be processed to that account number with your credit card company. Your credit card company will then issue you a refund according to their procedures.
Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.
Q. I returned multiple items from different orders. Why don’t my refunds show up all together?
A. Your returns from differing orders are processed separately, as each one of them has a different order number. As your refunds are processed you will see them reflected on your card statements.
Q. Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund.
Q. How will my order be shipped?
A. Orders that are sent out with standard shipping will be shipped out First Class United States postal mail. This will take an estimated 3-7 business days for delivery but we have found in rare cases that it can take up to 10 business days. Please note that weekends, bank and/or government (non-mail) holidays and major holidays are NOT included as business days.
Q. What shipping methods do you offer and what are the costs?
A. We provide four shipping methods:
First class US postal mail at the flat rate price of $5.60 (3-7 business days)
Priority US postal mail at the flat rate price of $9.95 (2-3 business days)
Express Mail (US Only) at the flat rate price of $26.95 (1-2 business days)
International shipping at the flat rate price of $9.95 (10-14 business days)
*Please note shipping time takes place after an standard or extended processing time associated with certain items.
Q. Do you ship internationally?
A. Yes, we do ship internationally. Shipping cost is a standard flat rate of $9.95 plus whatever duties and taxes you may incur. Average international shipping time is 10 to 14 business days after processing, but can take up to 30 days.
Q. From where is my order being shipped?
A. All orders are shipped from our warehouse located in the city of Las Vegas, NV.
Q. How long will it take to process and ship my order?
A. We make every attempt to process orders as quickly as possible. If all of the items you have requested are in stock, it will take an average of 24-48 hours to process and ship your order. This excludes specialty items (charms) which have an extended processing time of 7-14 business days prior to shipment due to very high demand.
Q. When are orders shipped?
A. Orders are shipped out Monday through Friday. Orders will not be processed or shipped out on weekends or holidays.
Q. What do I do if my order was confirmed delivered but I did not receive it?
A. Please contact customer service Monday through Friday 9:00am to 5:00pm PST at 1-866-547-4583 and inform them that although it was confirmed delivered, you have not received your order. A Lost and Rifling claim form will be submitted. This form is a federal form that is filed with the United States Post Office in order to conduct a federal investigation.
Q. How can I place an order?
A. You may place an order over the phone or on the internet using a credit card or you may mail in a money order.
Q. Is it safe to submit my credit card information on your website?
A. Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. The website is equipped with a hacker safe program that is monitored and tested daily.
Q. Do you offer a wholesale program?
A. We do not offer a wholesale program.
Q. Why is my order status pending?
A. Your order status will appear as pending until the order has been shipped. Please allow up to 24 hours for our system to update and the correct information to be reflected.
Q. Why was my credit card charged more than once?
A. If you have an error message while attempting to place an order it will place a hold on your credit card account. This does NOT mean that your account has been double charged. It is a pending transaction that will reverse on its own. We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify the billing address they have on file for you. They may have more than one address on file. We have not charged you twice and we do not have multiple orders for you. What you are seeing is an authorization, not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away. If you wish, we can fax the bank and let them know that we are not going to charge you. If you would like us to do that, you need to call our Customer Service department Monday-Friday 9:00am-5:00pm PST with the fax number to the bank, your credit card information and who to send the fax attention to. We can not do this through email so you must call us with that information.
Q. When will my credit card be charged for an order?
A. The credit card will be charged at the time the order is placed.
Q. Why was my credit card charged if my order was declined?
A. We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify what billing address they have on file for you. They may have more than one address on file. We have not charged you and we do not have an actual order for you. What you are seeing is an authorization not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away; if you want we can fax the bank and let them know that we are not going to charge you. If you would like to do that you need to call us Monday-Friday 9:00am-5:00pm PST with the fax number to the bank, your credit card information and who to send the fax attention to. We can not do this through email so you must call us with that information.
Q. Why has my account been charged but the order has not shipped?
A. One or more of the item that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded please contact Customer Service during business hours.
Q. Can I add something to an order once it has been placed?
A. Because we begin processing your order as soon as it is placed, we are unable to add any additional items or edit existing items in your order.
Q. Will my invoice include the price I paid for the items?
A. Yes. All invoices are sent out with prices and product information.
Q. Why did I receive a merchandise credit?
A. A merchandise credit was issued to the account because the return was made after the 30 day return policy.
Q. How can I check the status of my backorder?
A. You may send an email or call our toll free number (1-866-547-4583) during customer service hours for an update on your backorder.
Q. Will I be charged tax?
A. Tax will only be charged on orders delivered within California at a sales tax rate of 8.25%
Q. Why is there a security tag on my item?
A. The item you received is a special order item. *Please note: If you are returning a special order item, this security tag must remain attached. If this tag has been removed or tampered with in any way, a 20% restocking fee will be applied.
Q. Do you carry half sizes?
A. Unfortunately, fashion jewelry is not available in half sizes but we do offer ring snuggies or guards to make a more comfortable fit available to you. Our standard sizes are 5-10 for women and 8-13 for men.
Q. How do I find out my ring size?
A. We offer a print out ring sizing chart that is located on our home page. If the ring sizing chart is used properly you may determine your ring size. An alternate method would be going to any local jeweler and requesting your finger to be sized. *Please note: Visiting a jeweler is the most accurate way to determine your ring size. We are not responsible for any incorrect interpretations of the ring-sizing chart.
Q. Can I Cancel my order?
A. Unfortunately orders can not be cancelled once they have been placed, but we do offer a 30 day return policy and would be happy to help you with a refund.
Q. What credit cards do you accept?
A. We accept credit and debit cards with the Visa, Master card, Discover or American Express logo.
Q. Can I place an order by mail with a money order?
A. Yes. Please mail in a money order payable to Inspired Silver along with a note indicating the item number, name and the size if it’s a ring. Also, be sure to include the address to which you want the order shipped, your name and a contact phone number.
Q. Can I place an order and pay thru PayPal?
A. We are now accepting PayPal for all orders. This option may also be mandatory for international orders.
Q. Do you accept Gift Cards from major credit card companies?
A. Yes. If you would like to place an order with a major credit card gift card please call Customer Service for assistance. The order will NOT be accepted if you attempted to place it online.
Q. How do I use my merchandise credit?
A. Please visit our website at: www.inspiredsilver.com and select the item(s) you would like to order. When you are ready to redeem your merchandise credit please call customer service toll free 1-866-547-4583 between Customer Service hours of 9:00am to 5:00pm PST Monday thru Friday. Please provide the Customer Service representative with the previous order ID number that the credit is attached to and item number(s) you would like to purchase.
Q. Do you offer Inspired Silver Gift Cards?
A. We are happy to now offer Inspired Silver gift cards available in $5.00 increments up to $200.00. *Please note $5.00 promotional gift cards may not be used to purchase gift cards.
*Please note any free items ordered with an e-gift card will not be eligible for these items to be sent as there is no shipment
Q. How do I use a Gift Card for an online order?
A. To use your Inspired Silver Gift Card towards an online purchase, select the items you would like to purchase and put them in your cart, continue to check out, enter your Gift Card number and Pin (located on the back of your card) on the shopping cart page then click Apply Gift Card. Any unused Gift Card balance will remain on your gift card.
Q. How many Gift Cards may I use at one time?
A. You are welcome to use as many gift cards that you would like on one purchase. *Please note promotional / free gift Inspired Silver gift cards may only be used one per purchase.
Q. How do I check my Gift Card balance?
A. You can check the balance on a gift card by calling customer service Monday to Friday 9am to 5pm PST or going to www.inspiredsilver.com/giftcard
Q. What if my Gift Card is lost or stolen?
A. Treat your gift card as you would cash. If your gift card is lost or stolen, a replacement card will be reissued with the balance currently remaining on the card when an original receipt is presented.
Q. Can I return a Gift Card?
A. Gift cards are redeemable for cash as required by state law if the value is less than five dollars and the gift card was not a promotional / free gift Inspired Silver gift card.
Q. Do you offer price adjustments?
A. If you find that a piece of jewelry you have purchased goes on sale within 14 days, Inspired Silver.com will gladly issue a refund for the difference. Please email Customer Service with the details of the order or call customer service Monday thru Friday 9:00am to 5:00pm PST at 1-866-547-4583. You must have your order number available. Terms and Conditions- “Deal of the Day” items are not eligible for the Price Policy adjustment. The product currently on sale must be the exact same color, style and available size listed online as the item previously purchased. Coupon codes are not valid with items on sale. If the new order total has dropped below the free shipping level you will be charged for shipping. Not valid on InspiredSilver.com Outlet or Clearance items. Policy subject to change without prior notice.
Q. What is the JMC program?
A. JMC stands for the Jewelry of the Month Club. Every 30-40 days you will receive an exciting new treasure and your account will be charged automatically in the amount of $19.95 plus $4.99 shipping and handling. If you are in the state of California, 8.25% sales tax will be applied.
Q. How was I enrolled to the JMC program?
A. The JMC promotion is offered at the end of your purchase before your order number is given. You either need to choose “No, Thank You” or read the terms and conditions and choose to enroll. If the promotion is accepted at the end of the purchase, it will enroll you for future orders. After the choice has been made you will be directed to a thank you note with your order number.
Q. Is there a minimum requirement I will have to purchase if I accept the JMC program?
A. There is no minimum requirement that must be purchased to join the JMC program. The only thing we ask is that you read and agree to the terms and conditions of the program. If once you have enrolled you decide that this program is not for you, you may cancel at any time.
Q. How can I update information for my JMC program?
A. All of your JMC information such as ring size and address can be updated by calling Customer Service toll-free Monday thru Friday 9:00am to 5:00pm PST at 1-866-547-4583.
Q. How do I cancel my JMC account?
A. We are sorry to hear you would like to cancel your Jewelry of the month membership. You may notify customer service via telephone or email requesting to cancel your membership be sure to include your first and last name, address, a phone number where we can contact you if there is a problem and your last order number you have received.
Q. How can I get a copy of your free catalog?
A. You may enter your information online, call customer service, email, or mail in your request to receive your free copy of our catalog.
Q. How long will it take for me to receive one of your catalogs?
A. Our catalogs are sent bulk mail and may take 4-8 weeks to be received once they have been sent.
Q. How often is there a new catalog available?
A. Because jewelry styles are constantly changing every day we only do one catalog a year. This is done to help keep costs down and allows us to offer the catalog to our customers free of charge.
Q. Does your catalog consist of all of the items you carry?
A. Because InspiredSilver.com has over 2000 items available, we are not able to picture every item we have in one catalog. Our catalogs usually consist of our newest items and our best sellers. If you would like to see all of our items they can be viewed online at www.InspiredSilver.com
Q. Are the prices in the catalog set prices?
A. We apologize but the prices in the catalog are subject to change with out notice. All updated prices will be located on our website.
Q. Can I place an order from an old catalog?
A. We welcome any and all orders from our catalogs as long as the items are still available online. We make every attempt to change our styles to keep up with the ever changing fashion world. If you do not have Internet access to check product availability, you are welcome to call Customer Service. *Please note: The items will be sold at the price indicated on our website; old catalog prices are not valid.
Q. How can I be removed from the mailing list?
A. Please notify Customer Service via telephone, email, or mail with your request to be removed from our mailing list. If submitting your request in writing, please be sure to include a legible copy of your first and last name along with your address, as we are unable to remove you if we cannot read or do not have your information. Sale Promotion Information
Q. How often do you have sales?
A. We offer many interesting, up-to-date and fun sales! We usually have specials that are emailed to our customers on Tuesdays and Fridays.
Q. Can your sales promotions be combined with any other offers such as coupons?
A. Our sales promotions cannot be combined with any other offers or coupon codes.
Q. How can I get a coupon?
A. Our coupons can be found in many fashion and celebrity focus magazines. Look for our ads in magazines such as Star magazine, Cosmopolitan, OK!, etc. We also offer coupons in our catalog and send weekly sales promotion emails. You can receive our weekly email specials and coupon codes by entering your email address in our Newsletter Signup field at the bottom left hand side of our home page www.InspiredSilver.com
Q. Can I apply more than one coupon to an order?
A. No, there is a one coupon per order limit. After you have entered your coupon code and the code has been applied to your order, the code box will disappear and you will not be able to enter any additional codes. *Please note: Coupons cannot be combined with any other offer. If you have a free item in your cart then apply a coupon code, the free item will revert back to full price and the discount will be removed. To undo the coupon code, just click the 'Cancel Coupon' button in the Discount Codes box.
Q. Will my original coupon apply to my exchange items?
A. Yes, the original coupon used on the order will be applied to regular priced exchange items. For example, if the original purchase was made with a 15% off coupon code you will receive 15% off your exchange item or items.
Q. Can I apply a new coupon to my exchange order?
A. A new coupon may not be applied toward an exchange order, as the exchange is an extension of your original order.
Q. How do I apply my coupon?
A. At the time of check out there will be a small box in the middle of the page titled Discount Codes. Enter your coupon code exactly as it is written – Codes are case sensitive! Directly below the box there will be a grey button with the words “Apply Coupon.” This button must be clicked in order for the coupon to be properly applied to the order. Once the coupon has been submitted properly, the check out page will refresh. At this time, the promotion will be reflected in your order total on the top right side of the check out page.
Q. Can a coupon be applied to an order once the order has been placed?
A. No unfortunately, all coupon codes, discounts or free item promotions must be entered at time of checkout and can not be applied or added to orders after they have been placed.
Q. Can a Free Gift be added to an order once the order has been placed?
A. No unfortunately, all coupon codes, discounts or free item promotions must be entered at time of checkout and can not be applied or added to orders after they have been placed. In order to obtain an Inspired Silver 'Free Gift' - usually seen as a banner on the shopping cart page - you much click the 'add product to cart' banner once you order qualifies in order to get the item.
Q. What hours of the day can I place an order?
A. For your convenience, orders can be placed 24 hours a day online at www.InspiredSilver.com or by calling our toll-free number: 1-866-547-4583.
Q. How long has Inspired Silver been in business?
A. Inspired Silver is a division of Ecommerce Innovations. Ecommerce Innovations is a family run, minority owned, internet-based company specializing in consumer related products. Founded in 2003, Ecommerce Innovations is made up of four separate entities to date. The flagship site in the company's lineup, InspiredSilver.com, is one of the industries leaders in online jewelry retail. Inspiredsilver.com launched Ecommerce Innovations into the celebrity and designer inspired world, making trendy, yet affordable, silver jewelry that replicates the “Red Carpet” style.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
Manufactured stone can slightly differ in saturation, tone and hue from time to time during production. We have made every effort to display as accurately as possible the colors of our products that appear on our site. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If you'd like to cancel or change your order, please call customer service Monday to Friday 9am to 5pm PST 1-866-547-4583 as soon as possible. Cancellation requests may take up to 3 to 5 business days to be processed. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion. Note: Once you submit your order your credit card will be charged
Q. Why didn't I receive my free gift / promo gift with purchase?
A. Almost all of our promotions have purchase totals that must be met in order to receive your free item. If the coupon code also includes a discount % off that could drop you below your needed dollar amount. If you enter the code and do not see the free item appear in your cart then you did not qualify for the item or the code was not entered correctly. If you qualified for the free item it will appear in your cart when the code was entered. *Please note any tax or shipping & handling is not a part of your purchase price and will not qualify for your purchase total.