Returns & Exchanges

 

Your satisfaction is the most important thing to us at INSPIRED SILVER. We do all we can to make sure that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of the original order's postmark date, accompanied with its proper documentation and in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable). Exchanges and reships do not alter the date used when calculating the thirty (30) day return period.
Note: Some of the items we sell are considered special order items. When you recieve these items, they will be labeled. If this label is in anyway altered, removed, or broken, a 20% restock fee will apply if returned.

Special note on orders with special discounts:
If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

If your purchase entitled you to free shipping based on a coupon used at the time of purchase, and your order is returned for a refund, we will charge you for the shipping cost of the original order.

If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold , we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.

If your purchase entitled you to a discount based on the total of your order, and your returns drop the total of your order below the discount threshold, you will be charged for the difference.

Orders over $200 may be subject to a 20% restocking fee.

What do I do?

  • Repack the item in the original packing materials and send in a protective package.
  • To send your package to:

    Ecommerce Innovations-Returns Dept.
    705 North Pacific Coast Highway
    Redondo beach, CA 90277